Refund policy

Refund Policy

We have a 15-day guarantee policy, which means you have 15 days after receiving your item to request a return or refund.

To be eligible for a return or refund, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You may also be required to provide proof of purchase.

To start a return or refund request, you can contact us at:
support@maisonclaws.com

Please do not send your item back before contacting us. Any items sent back without prior approval will not be accepted.

Refunds

We only issue refunds if your request has been reviewed and approved. If your request is approved, your refund will be processed back to your original payment method within a certain number of business days.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect. We will review the issue and determine if you are eligible for a refund or replacement.

Exchanges / Replacements

We do not offer direct exchanges. If approved, we will replace the item instead of exchanging it.

Contact Us

If you have any questions about returns or refunds, you can contact us at:
support@maisonclaws.com